⛟ Delivery of seeds in 48h to 72h | A question ? : ✉ mathieu@pandam-bamboo.com | ✆ +33 6 21 35 25 49

FAQ - Frequently Asked Questions

What are the shipping times for your products?

Your orders are shipped no later than 24 hours after your payment. After that, the delivery time is 3 to 7 days.

Where do you ship from ?

Our offices and storage space are located at DROUGES. At France.

I haven't received my order, what should I do?

Send us an email at bambouenfrance@gmail.com and we will get back to you as soon as possible to find a solution.

My seeds have not germinated, can I get a refund

If you have photo evidence (with a temperature reading on a thermometer next to the seeds), we will completely refund the seeds (excluding shipping costs).

I received a damaged item. What can I do?

Simply send us a photo of the damaged item in question to the e-mail address: bambouenfrance@gmail.com and we will send you a similar replacement item as soon as possible.

Do you have a refund policy?

We do our best to solve any problems that our customers may encounter with their purchases. If you still wish to receive a refund on your order, please consult our refund policy.