⛟ Delivery of seeds in 48h to 72h | A question ? : ✉ mathieu@pandam-bamboo.com | ✆ +33 6 21 35 25 49

Returns Policy

REFUNDS AND RETURNS

----

Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Many products can not be returned. Perishable goods such as food, flowers or magazines can not be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items that can not be returned:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care products
  • Seeds that have already germinated

Items that have not been delivered by the carrier despite proof of order from the carrier from our company are not refundable.

Likewise, you cannot request a refund if you did not provide a phone number when ordering and were not there when the package was delivered. You must take steps to recover the package from the transport company to recover your package.


To make a return, you must present us with a receipt or proof of purchase. 

Please do not return your purchase to the manufacturer.

There are some situations where only a partial refund is granted: (where applicable)

* Seeds with less than 10% germination despite compliance with the germination guidelines and photo proof of compliance with the guidelines
* Books with obvious signs of use.
* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

The return of a package does not guarantee our company its reimbursement under any circumstances.

Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at mathieu@pandam-bamboo.com.

Sale items (if any)
Only items with regular prices can be refunded. Unfortunately, reduced items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same article, send us an e-mail to bambouenfrance@gmail.com and send your article to: Les Pierres, DROUGES, E, 35130, France.

Gifts
If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must send it by post to: Les Pierres, DROUGES, E, 35130, France.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

We don't guarantee that we will receive your returned item, so you mustsend in tracked delivery.